AVNIX – Return & Refund Policy

At AVNIX, we are committed to offering elegant, stylish, and beautifully designed jewelry that brings sophistication to every occasion. From timeless rings and delicate necklaces to elegant earrings and bracelets, we want every purchase to be a memorable experience.

If something isn’t right with your order, we’re here to help resolve the issue fairly, simply, and transparently.

✅ Eligibility for a Return or Refund

You may request a return within 14 days of receiving your order.

To qualify for a standard return:

  • Contact our customer support team within 14 days of delivery.
  • Jewelry should be unworn and unused, except as reasonably necessary to inspect it.
  • Items should be returned in their original condition, with all included accessories.
  • Original jewelry boxes, pouches, certificates, and packaging should be included where available.
  • Proof of purchase or an order number must be provided.

If your jewelry arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution.

Your statutory rights relating to faulty, damaged, or misdescribed goods remain unaffected.

🚫 Non-Refundable Items

Certain jewelry products may not qualify for standard change-of-mind returns, where permitted by applicable law.

These may include:

  • Jewelry showing signs of excessive wear, misuse, or unauthorized alterations.
  • Personalized or custom-made jewelry produced to your individual specifications.
  • Items damaged through improper handling or storage after delivery.
  • Products with missing components or avoidable damage that reduces their value.
  • Certain sealed hygiene-sensitive items where a legally applicable exception applies.

Important: Discounted or sale items are not automatically excluded from returns. Eligible online purchases remain subject to applicable cancellation rights, and faulty products remain covered by statutory consumer protections.

📝 How to Request a Return

To begin a return request, please contact our customer support team through the Contact Us page on the AVNIX website.

Please provide:

  • Your order number.
  • Your full name and email address used during checkout.
  • The name of the jewelry product you wish to return.
  • A brief explanation of your return request.
  • Clear photographs of the jewelry and packaging, where relevant to a damage or incorrect-item claim.

Our team will review your request and provide the next steps.

🔄 Return & Refund Process

1. Request Review & Confirmation

Once we receive your request, our support team will review the information provided.

We may request additional details where necessary to understand the issue.

For eligible returns, we will confirm the return procedure. This administrative review does not remove any statutory right to cancel an eligible purchase.

2. Return Instructions

After your return request has been reviewed, we will provide:

  • The relevant return address.
  • Packaging and shipping instructions.
  • Any applicable return reference details.

Please package jewelry securely to help prevent damage during transportation.

Return Shipping Costs

For standard change-of-mind returns, customers are generally responsible for return postage where this has been properly disclosed and is permitted by law.

Where jewelry is faulty, damaged on arrival, or incorrectly supplied, AVNIX will cover reasonable return shipping costs where required by applicable consumer law.

We recommend using a tracked shipping service when returning valuable jewelry.

3. Inspection & Refund Issuance

Once your returned jewelry is received, we will check its condition and confirm the appropriate resolution.

For approved refunds:

  • Refunds will be issued to the original payment method.
  • Payment processing typically takes 5–7 business days, depending on your payment provider.
  • You will receive a refund confirmation once the refund has been processed.

Where statutory cancellation rights apply, refunds will be issued within the legally required timeframe, including any applicable original standard delivery charges.

📌 Important Notes

  • Please contact us before sending jewelry back so we can provide the correct return address and instructions.
  • Returned jewelry should be securely packaged, preferably with its original presentation box and accessories.
  • Any reduction in value caused by handling beyond what is necessary to inspect an item may be reflected in the refund where legally permitted.
  • Original delivery charges will be refunded where required by applicable law.
  • Custom-made or personalized jewelry may be excluded from change-of-mind cancellations where a valid legal exception applies.
  • Damaged, defective, or incorrectly supplied jewelry will be handled in accordance with applicable consumer protection laws.
  • AVNIX may investigate suspected fraudulent return activity, but legitimate statutory refund rights will not be denied.

💬 Need Help?

At AVNIX, customer satisfaction is an important part of our commitment to providing a premium jewelry shopping experience.

Whether you have a question about a ring, necklace, bracelet, or pair of earrings, our customer support team is here to assist you.

If you need help with a return, refund, or damaged order, please visit the Contact Us page on our AVNIX website.

We aim to make the return process clear, supportive, and straightforward.

AVNIX – Timeless Elegance, Beautifully Worn.

Your confidence matters to us, and we’re committed to making every AVNIX shopping experience as elegant and reassuring as the jewelry you choose.